Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with us. We are dedicated to delivering your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–5 business days after payment is received. Processing times may be longer during holidays, promotions, or periods of high order volume.
Once your order has shipped, you will receive a confirmation email containing tracking information.
Shipping Times
Estimated shipping times:
- United States: 7–20 business days
- Canada: 10–25 business days
- International: 10–30 business days
Please note that these are estimated delivery times and are not guaranteed. Shipping carriers, customs inspections, weather events, and other circumstances beyond our control may cause delays.
Order Tracking
Tracking information will be sent to the email address provided at checkout once your order has shipped. Tracking updates may take several days to appear after shipment.
Multiple Shipments
If your order contains multiple items, products may arrive in separate packages and on different dates depending on supplier availability and warehouse locations.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect address supplied by the customer may be subject to additional shipping charges before reshipment.
Lost, Stolen, or Delayed Packages
We are not responsible for packages that are lost, stolen, delayed, or damaged after they have been transferred to the shipping carrier. We will work with customers and carriers to help resolve any shipping issues whenever possible.
Customs, Duties, and Taxes
International customers are responsible for any customs duties, taxes, or import fees charged by their local government. These fees are not included in product prices or shipping costs.
Contact Information
For questions regarding your order or shipping, please contact:
Email: s00915086@acad.tri-c.edu
We aim to respond to all inquiries within 1–2 business days.